Claims automation · ECHS & RGHS Reading discharge summary

Scan the file. We’ll handle the claim.

Dualite reads every scanned claim file, checks it against 50+ case rules, applies your seal and signature, and prepares it on the ECHS or RGHS portal, in seconds rather than hours. Your team approves before anything is final.

Bring a real claim file. We’ll run it live. No commitment.

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SchemesECHS · RGHS
Claim typesOPD · IPD
Checks50+ case rules per file
Sign-offHuman review gate
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“Our claim backlog went from a week to three days.”

Mayank Singhi · Managing Director, Medipulse
Trusted by hospital claim desks
+ More hospitals onboarding
(01) The problem

Government portals weren’t built for volume. So every claim is typed, checked, printed, stamped and uploaded by hand, and one slip sends it back to the start.

Time01
Hours

per claim, re-typing the same patient and bill details across portal tabs.

Accuracy02
1 typo

is all it takes for a query or a rejection, and the claim goes back to the start.

Paper03
₹2.5 lakhs*

per month on printing, hand-stamping and re-scanning every page.

Backlog04
7 days

of files waiting before a new one is opened, with a full team on the desk.

Calculated at 86 pages per patient and ₹5 per printed page. The cost may differ from hospital to hospital.

(02) After Dualite

Same claims. A lighter desk.

MEASURED AT MEDIPULSE · ECHS & RGHS
Claim backlog 7

Days of claim backlog, down from a full week.

Claims workforce %

A leaner claims team, handling the same volume.

Queries & rejections %

Fewer claims sent back with queries or rejections.

Results reported by Medipulse. Outcomes vary with claim volume and case mix.

(03) How a file moves

Scan and forget.

Your team’s only step is the scan. The file moves through the rest on its own, and every step is logged with the time it took.

  1. 01Watch00:03
  2. 02Read00:07
  3. 03Validate00:11
  4. 04Organise00:14
  5. 05Digistamp00:19
  6. 06Submit00:26

Watch. A watcher sits on your scan folder around the clock. The moment a file lands, it’s picked up. No uploads, no reminders.

Read. Every page is read and classified. Patient, admission and bill details are pulled from the discharge summary, bills and reports.

Validate. The file is checked against 50+ case rules. Missing documents and mismatched amounts are flagged before filing, not after a query.

Organise. Pages are put in the order each scheme expects and collated into one indexed, portal-ready PDF.

Digistamp. Your hospital’s seal and authorised signature are applied to exactly the pages each scheme requires. Every impression is logged.

Submit. The claim is entered on the ECHS or RGHS portal and saved as a draft. Your operator reviews, approves and submits.

Portals ECHS, RGHSClaims OPD, IPDReview Human gate
(04) The product

One claim batch, start to finish.

From a hospital export ZIP to a claim saved on the RGHS portal. This is the screen your claims desk works in, step by step.

claims.dualite.in/batches/opd-september
DualiteCLAIMS DESK
Operator review requiredDraft save only
01Source files
02Prepare
03Audit
04Review
05Finalize
06Ready for RGHS
RGHS OPD AUTOMATIONPrepare and audit a claim batch.Turn raw hospital source files into reviewed, sealed, portal-ready documents, with every warning kept visible.
Human review gateDraft save only
SOURCE FILESChoose your raw OPD ZIP
Drop the hospital export ZIP here
opd_export_september.zip38 MB
Start OPD preparation
Start OPD preparation
PREPARATION IN PROGRESSPreparing patient documentsDiscovering source folders, merging bill and investigation parts, and collating diagnosis files.
Discover patient sources24 patient folders
Merge bill & investigation parts61 files merged
Collate diagnosis documentsImages and PDFs
AUDIT IN PROGRESSAuditing clinical and billing consistencyRunning document integrity, identity, clinical and billing checks for every patient.
Document integrity & identity24 of 24 patients
Clinical consistency50+ case rules
Billing & investigation cross-checksPackage rates matched
AUDIT COMPLETEReview warnings before finalizingThe batch continues once every warning has been reviewed by your operator.
PATIENTS24
CLEAN21
WARNINGS3
BLOCKED0
WARNING · PRESCRIPTIONChief complaint doesn't state a symptom duration.ACKNOWLEDGED ✓
WARNING · BILLINGPharmacy line billed but missing from the claim. Added.ACKNOWLEDGED ✓
FINALIZATION IN PROGRESSFinalizing approved documentsWriting the manifest, sealing, reframing and compressing the approved batch.
Write manifest21 approved patients
Apply seals & reframeDigistamp on every required page
Compress prepared documentsWithin portal size limits
PREPARATION COMPLETEBatch is ready for RGHS reviewClaim details extracted from the sealed files. Uncertain fields can be corrected inline.
PATIENTSPECIALITYPACKAGESSTATUS
Patient 01General medicine2 codesEXTRACTEDSEALED
Patient 02Orthopaedics1 codeEXTRACTEDSEALED
Patient 03Cardiology3 codesEXTRACTEDSEALED
+ 18 MORE PATIENTS
FILING ON PORTALFiled on the RGHS portalEvery field entered from the sealed file and saved as a draft for your operator to submit.
SCHEME PORTAL · OPD CLAIM SUBMISSION
Transaction ID
Treating doctor
Package code
Final bill amount
Hospital remarks
Documents attached
DRAFT SAVED
26 sec0 errors · awaiting operator

Click any step to jump to it. The demo plays on its own otherwise.

(05) Platform

Three capabilities. No re-work.

One system for the whole claims desk: catch problems before the scheme does, stop printing to stamp, and let the watcher do the filing.

See it on your claims
LOOSE BILLS
Final bill
Pharmacy bills ×3
Lab & radiology
Discharge summary
Referral & ID
ONE COLLATED PDF
PDF
claim-1187.pdf14 PAGES · INDEXED
P.01–02Discharge summary
P.03–05Final bill
P.06–08Pharmacy bills1 ISSUE
P.09–12Lab & radiology1 ISSUE
P.13Referral letter
P.14Beneficiary ID
50+ RULES CHECKEDPORTAL ORDER ✓
CAUGHT BEFORE FILING
P.07 · PHARMACY · LINE 12₹1,240
Medicine billed but missing from the claim. Would go unreimbursed.
P.10 · CT SCAN REPORT₹2,620
Report dated after discharge. Claim would be queried.
P.03 · PACKAGE CODEMATCHED
Bill total within the scheme package rate.
REVENUE PROTECTEDon this claim
₹3,860
SEAL ON FILE
YOUR HOSPITALVERIFIED
Authorised signatorySECURED · ACCESS-LOGGED
APPLY
AUTO-PLACED ON EVERY REQUIRED PAGE
Final billP.04 / 09
CLEAR SPACE FOUND
YOUR HOSPITALVERIFIED
SIGNED
STAMPING PAGE 5 OF 9 SCHEME RULES APPLIED
Final billSEAL + SIGN
Discharge summarySEAL + SIGN
Pharmacy billsSEAL
Lab reportsSEAL
Beneficiary IDNOT REQUIRED
0PRINTS
0HAND STAMPS
0RE-SCANS
/scans/incoming● WATCHING
OVERNIGHT QUEUE4 FILES
22:14ECHS · IPD · CLAIM 1187FILED
23:40RGHS · OPD · CLAIM 0442FILED
01:05RGHS · IPD · CLAIM 0443FOR OPERATOR
02:00ECHS · OPD · CLAIM 1188FILING…
24/7WATCHING
0MANUAL HAND-OFFS
100%LOGGED
Plate II · Measure, then fileStudy in balance
(06) Trust

Measured twice. Filed once.

Speed only matters if the claim is right. Every file is checked and signed off before it reaches a portal, and you can always see who did what.

You approve before it’s finalEvery claim passes a human review gate. Anything unusual waits for your operator.
Drafts first, never filed blindClaims are saved as drafts on the portal until your team approves them.
A full audit trailEach step, each change and each stamp is logged with a time, on every file.
Where your data livesWe don’t save your documents. We process them and keep log data for 55 days, then it’s deleted automatically. It stays on our secure servers, is never shared with third parties or used to train AI models, and only your organisation can view it.
(07) Customer story

In his own words.

Mayank SinghiMANAGING DIRECTOR, MEDIPULSE

How a hospital claims desk cleared its backlog.

Medipulse · ECHS & RGHS
(08) Case study · Medipulse

How Medipulse cut its claim backlog from a week to three days.

The challenge

A growing volume of ECHS and RGHS claims, OPD and IPD, all filed by hand. The desk ran a week behind, and small data-entry slips kept coming back as queries.

What Dualite did

Put a watcher on the hospital’s scan folder. Every file is validated, collated, digistamped and filed on the right portal, with a human review gate for anything unusual.

Results
Claim backlog7 → 3 days
Claims workforce66% leaner
Claims sent back48% fewer
Watch Mayank tell it →
(09) FAQ

Questions hospitals ask us.

Something we haven’t covered? Write to info@dualite.dev and a person will answer.

ECHS and RGHS, for both OPD and IPD claims. Each scheme’s own rules decide the page order, which pages get a seal and signature, and what the portal needs.
No. Claims are saved as drafts on the portal, and every file passes a human review gate. Your operator approves and submits. Anything unusual is held until someone on your team has looked at it.
No. Your team keeps scanning the way it does today. The only addition is a dated folder for each day, so that day’s scans are saved together. The watcher picks them up from there, around the clock.
The file is flagged with the exact page and the rule it failed. For example, a medicine billed on page 7 but missing from the claim. Your team fixes it before filing, instead of after a query.
We don’t save your documents. Dualite processes each file and keeps only log data, for 55 days, after which it is deleted automatically. That data is held on our secure servers, is not shared with any third party, and can only be viewed by your organisation. Your data is never used to train AI models.
We start with a 2–3 week pilot on your own claims. During the pilot we learn how your claims desk works (your schemes, documents and review steps) and set Dualite up around it. Once it’s running the way you need, we move to full deployment.
(10) Book a demo

See one of your claims filed in seconds.

A 30-minute walkthrough on your own ECHS or RGHS files, OPD or IPD. No commitment.

  1. 01Bring one real claim file, scanned the way you do today.
  2. 02Watch it get read, checked, sealed and saved as a portal draft.
  3. 03Leave with a clear picture of your desk’s week with Dualite.

Your details are only used to arrange this demo. Or write to info@dualite.dev

REQUEST NOTED · DUALITE CLAIMS · THANK YOU ·

Thank you.

We’ve got your request and will be in touch shortly to fix a time. Keep one recent claim file handy for the walkthrough.